Q: Do you have your own R&D department?
Ans: Yes, we have our own R&D department. And we are a 10+ years fitness equipment manufacturer.
Q: How is your quality?
Ans: The quality rate of the product is up to 99%. We have strict QC system. All our products must pass a rigorous quality control during production and final check before shipping.
Q: Can samples be provided before placing a formal order?
Ans: Yes, we are glad to provide you with one sample as per your requirement for your test first, and the sample cost and freight will be borne by you. But we would like to refund the sample cost not include the freight on your trail order.
Q: What is your after-sale service? And what is your warranty period ?
Ans: The warranty period for the whole machine: 1year.
The warranty period for the accessories: 1 year.
If you encounter the above problem, please provide the video or pictures of the problem product to us to confirm, we can provide the corresponding accessories to you for free.
Q: Delivery method for accessories:
Ans: 1)Shipping to you with a container of your other goods.
2) If the accessories are urgently needed, they can be delivered by Express. And the freight is borne by us.